BTC sponsors the Service Bridge Consulting (SBC)’s Diamond Service Awards and Learning Journey 2022 held under the theme “The future of CX: Unified Front and Back-office Integration; Celebrating Back-office Employees”. The Diamond Service Awards recognise nominees from different organisations for delivering superior customer service. The theme for this year is centred on acknowledging and appreciating back-office employees who are pivotal in delivering superior customer experience.
Three BTC staff members who were nominated for the prestigious Diamond Service Awards each won an award. Gotaata Eti won the Ikgantsho Award while Tiro Lesomo won the Sekao Award. Goabaone Buisanyang won the Mampodi Award and is also one of the thirteen (13) winners of the Zebras Stripes Award. Under this category, winners will journey to Kenya, which is considered Africa’s best service hub and late proceed to London, England, which is also considered a customer centric destination.
Speaking on why BTC came onboard as a platinum sponsor, Head of Quality Services Wame Dubani stated that, “The sponsorship is valued at P150, 000.00. At BTC we believe that service excellence is critical to our success as well as the success of our country. We are committed to collaborating with entities that are passionate about exceptional service delivery, that will drive our economic growth. We must all work towards getting it right when it comes to servicing our customers; that is pre, during and post sales.” Dubani further said that BTC is delighted by the fact that the awards are also honouring back-office employees as they enable the front office to assist customers as best as they can.
Over the years, the service awards celebrated service excellence given by front liners, those with direct contact with the customer and is for the first-time honouring back-office employees who enable those that service customers directly. The service awards aim to celebrate those employees who consistently ensure customers’ queries are resolved more effectively, errors are reduced, turnaround times are squeezed, and re-works are reduced. Customer facing and back-office teams need to work collaboratively in order to provide seamless service to customers.
